Refund Policies

All of our customers are very important to us, which is why Vicari ("Company"), has created the following Refund Policy to let you know how we handle refunds for goods ordered and purchased on our website, http:/ / ("Website").

The terms "you", "your" and "yours" refer to the entity/person/organization using our website. When this Policy mentions "we", "us" and "our" it refers to the Company and its subsidiaries and/or affiliates. The term "goods" refers to any product or item that you have purchased on our website.

This Refund Policy is governed by our Terms of Service.
For any queries regarding this Refund Policy or any requests regarding refunds and returns, please contact us at hola@vicari. mx, phone 9983905263 or other contacts provided below.

You have the right, without giving any reason, to return the merchandise within 30 days, if it has not been used, damaged or its appearance has not changed substantially, that is, the appearance of the product or it's packaging it has been made only of such modifications that were necessary to inspect the goods received.

The right to terminate a distance contract within 30 days without giving a reason does not apply to legal entities (companies, entrepreneurs).

This return policy does not limit your statutory rights of withdrawal or any rights you may have in relation to incorrect, damaged or defective products.



Any product you wish to return must be in its original, unopened packaging and in a resalable condition. If the Products to be returned do not meet these conditions, we will not be able to offer a refund.
You must make your request for a refund within 30 days of receiving the item.

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In case of return of the merchandise, we will cover the return shipping costs.

You must exercise the right of return responsibly and return the product in the clean original packaging, as well as return all the complete product parts. You are responsible for the entire set of returned products. If the products are not complete, we will not be able to accept the returned products and issue a refund.

Once the Merchandise has been received and reviewed by our staff, a refund will be authorized by the same means in which it was made the payment.

Depending on your financial institution, refunds may take up to 30 days to post to your original payment method. In all cases, we have the right to suspend the refund until the item is received and inspected.

If you do not meet the deadlines in our return policy, we will not be able to offer you a refund.



In certain cases, such as defective, damaged, or incorrect products, you may be required to provide evidence of the problem, such as a photo or video, or return the item for a refund.

You must contact our company at within 30 days of purchase and provide detailed information such as:

  • Proof of purchase
  • Evidence of defects (for example, a photo or video of the item, a photo of the defective area (if possible to take a photo), a photo of the packaging, other).
  • Order number
  • Information about the defect, failure or missing part of the item


When filing a complaint, you must indicate how you want the complaint resolved:

  • To receive store credit
  • The merchandise must be returned in the original packaging (with instructions and/or warranty card, if delivered with the product)


This Policy was created with the help of and the Refund and Returns Policy Generator and applies only to refunds for goods and services sold by our Company. Our Policy does not apply to refunds for goods and services offered by other companies or individuals.